Terms of Service

Welcome to the Vet Cards web site.  All content, information, services and software provided on or through this web site (collectively "Web Site") is a service made available by Velocity Services Corporation ("Velocity Services"), and may be used solely under the following terms and conditions ("Terms of Service").

Your Acceptance of These Terms

By using the Web Site, you acknowledge that you have read, understood, and agree to be bound by the Terms of Service.  Please review the Terms of Service, and if you do not agree to the terms, please do not use this site.  Your continued use of this site following the posting of changes to these Terms of Service will mean that you accept those changes.

Restricted Membership

This Web Site has restricted membership. You must be a member or employee of a Veteran organization we currently support.  If your organization is not currently supported, or you are unsure about your organization you may contact us using this form.  Velocity Services reserves the right to verify any account to ensure the membership is legitimate and authorized for usage.  Any account we deem unauthorized will be terminated, then investigated to determine if any additional actions are required.

Privacy Policy

Your use of this Web Site is subject to its Privacy Policy.  For more information, please see the full privacy policy at: http://vetcards.velocitysc.com/info/privacy.aspx

Payment and Billing

Velocity Services accept Credit Cards from Visa, MasterCard, and American Express as payment methods; also Debit Cards (i.e. check cards, ATM cards, or banking cards) that have the Visa or MasterCard logo on the front.   Payment methods are charged when processing your orders.  Your billing statment will show charges as Velocity Payment Services.

Sales Tax

Velocity Services is required to charge sales tax on all orders from the following states: VA.  If your company is tax exempt, you will need to fax your exemption certificate to us at 540-368-2708, so our Billing Department can modify your account.

Turnaround Times

These turnaround times are based on averages and may not be exact.  Client inquiries are typically responded to same-day to 1 business day.  General inquiries from non-clients are typically responded to within 2-3 business days.  Orders are processed same-day.  Any issues with your order may add additional time to your turnaround.  We will contact you promptly to resolve any issues.  Printing and packaging takes 2-4 business days depending, on the job size, workloads, and other measures.  Given the locations of our production facilities, we average 2-3 business days for most shipping locations.

Shipping and Delivery

All orders are shipped UPS Ground from one of our five production facilities.  Shipping charges are calculated on a per-product basis.  Shipping terms are FOB shipping point, which means ownership transfers to you once we deliver any packages to our shipping carrier.  Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.  We assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time.  We are not responsible for 3rd-party shipping errors, omissions or damaged shipments.  When a package is not delivered due to an error made by the you when submitting the shipping address, we will reship the package with the corrected address with an additional shipping fee.  We do not ship to P.O. Boxes.

Return / Refund Policy

All sales are final, which is standard to the printing industry because all jobs are custom.  In the case of a refund on an order that printing has not been scheduled, a $10 processing fee will be charged.  Orders are carefully inspected before being shipped.  If merchandise is defective or damaged upon receipt, you MUST contact us within 5 business days after receiving your order or the claim will be denied.  Shipping charges will not be refunded.  Returned products must be in absolutely new and unused condition for refund.  Should your print job contain manufacturing errors and/or defects, we will rerun and ship the job at no charge.  We reserve the exclusive right to judge what a manufacturing error and defect is.

Customizations & Proofing

Your ordered products require customized input from you.  You will also be given the opportunity to proof your product prior to ordering. Velocity Services is not responsible for any spelling, punctuation, or grammatical errors made.  You are fully responsible for the final proof and layout approval prior to the printing process.

Color Quality

All products are printed using CMYK color mode to maximize color quality.  It is impossible to guarantee 100% color accuracy.  Velocity Services can not guarantee that the color of the designs printed on our presses will match that seen on your monitor or printed via any other method.  Application of UV coating may change the appearance of the printed colors.

Account Security

This Web Site employs numerous security measures to keep your account safe.  We encourage you to feel comfortable using our site for ordering.  Also keep in mind under the Fair Credit Billing Act your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges.  In the event your card is used in a fraudulent manner, just notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

Copyright & Intellectual Property

Except as expressly provided in these Terms of Service, nothing contained herein shall be construed as conferring any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property rights. You agree that the Web Site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

The Web Site are the property of the Velocity Services and are protected by United States copyright laws and international treaty provisions.  The compilation, organization and display of the content as well as all software applications used on and in connection with this Web Site are the exclusive property of the Provider.  Velocity Services reserves all rights in the Web Site and its content not specifically granted in any agreements with the Velocity Services or in the Terms of Services.

The Web Site and other material provided herein may contain intellectual property of outside parties, and are the property of their respective owners.  For further detail, see Intellectual Property Disclaimer.

Limitations on Liability

We will, under no circumstances, be liable for any damages, losses, or liabilities including without limitation, direct or indirect, incidental or consequential damages, losses, or liabilities, in connection with your use of a Velocity Services site or your reliance on or use or inability to use the information, materials, products, services, or functionality on this site, or in connection with any failure of performance, error, omission, interruption, defect, delays in operation or transmission, computer virus or line or system failure, even if Velocity Services is advised of the possibility of such damages, losses, or expenses.


Velocity Services is committed to protecting the security of our users.  At Velocity Services sites, we always use industry-standard security technologies when transferring and receiving customer data exchanged within our website.  Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.  As a result, we cannot guarantee the security of any information you transmit using our website and you transmit such information at your own risk.  Velocity Services further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or those of our vendors or partners.

Disclaimer & Warranty

The services, products, information, materials, and functionality on any Velocity Services site are provided "AS IS" and without warranties of any kind, either express or implied, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus or other harmful components, is given in conjunction with the information, materials, products and services.  Neither Velocity Services nor any of its affiliated companies warrant the accuracy, adequacy, completeness or timeliness of information, materials, products and services, or functionality on a Velocity Services site or the error free use of a Velocity Services site.

Neither Velocity Services nor any of its affiliated companies nor any of its or their respective licensors or suppliers warrant or make any representations regarding the use or the results of the use of the services, products, information, materials and functionality within a Velocity Services site in terms of correctness, accuracy, reliability or otherwise.

Velocity Services is not a party to, and does not monitor, any transaction between users and third party providers of products or services.


You agree to defend, indemnify, and hold harmless Velocity Services, employees, attorneys, and agents ("Indemnitees") against all claims, expenses, liabilities, losses, costs, and damages, including reasonable attorney's fees, that the Indemnitees may incur (i) in connection with your use of the Web Site or any hyperlinked Web site or (ii) resulting from content you supply.

Applicable Law

All matters relating to your access to and use of the Web Site shall be governed the State of Virginia and applicable U.S. federal laws.  Any legal action or proceeding relating to your access to or use of the Web Site shall be instituted in a state or federal court in the jurisdiction of Stafford, Virginia.

If there is a determination that any provision of these Terms of Use is invalid or unenforceable, that determination will not affect the rest of the Terms of Use and the Terms of Use shall be deemed amended to the minimum extent necessary to make them valid and enforceable.